Additional Newsletter Dedicated to a Look Inside the Operations at Enphase
Starting in June, we are adding an operations-focused newsletter to our monthly communications with you, our most valuable partners in the field. The new email newsletter will provide updates on operational status, processes, policies, and service issues and is designed to generally increase the level of transparency with which we do business. Of course, we will continue sending a monthly note with news and updates to help our network of thousands of installer partners worldwide sell Enphase solution and services.
Update on Enphase Supply Situation Status
Supply situations over the last three quarters have been very challenging for Enphase customers. Many of you have experienced delays or have been placed on allocation, and we are working diligently to ensure that unprecedented demand for Enphase products does not become an issue again. As we work through the allocation process and increase supply, we are going to great lengths to ensure we improve our performance. Read more about our supply updates here.
Introducing the Enphase ‘Replacement & Reimbursement’ Program
Enphase provides a discretionary reimbursement to solar installers who need to perform onsite labor for a product warranty issue, also known as RMA. This labor reimbursement is not part of the official product warranty, and reimbursement is contingent on product model and the date on which the unit was activated. Learn more about the 'Replacement & Reimbursement' program here.
The Enphase service organization is constantly engaged to improve customer experience. Over the past year, we have introduced new applications such as Service Manager, Service-on-the-Go and added online chat as a new tech support channel. Our installer partners are encouraged to make full use of these added features - we built them for you. For an update on the seed stock program and M-Series RMAs, please click here.
The IQ Combiner 3C is Enphase Energy’s third generation combiner box, which brings even more features into a single enclosure. The Enphase IQ Combiner 3C with Enphase IQ Envoy and integrated LTE-M cell modem with 5-year data plan streamlines PV and storage installations by providing a consistent, prewired solution for residential applications.