The Enphase Community
Reinforcing a remarkable Customer Experience is key to us. Empowering our installers to function at their full potential by providing them with the tools and resources is of paramount importance to us. While Enphase focuses on improving its products and existing services, we want to constantly add new and innovative services to our offerings for you.
Introducing the Enphase Community! An open Community with a key goal of solving customer problems by connecting customers with other customers, industry experts, and product experts from within Enphase. It strives to be an open and constructive platform where Installers and industry experts such as yourself can find and connect with like-minded people.
Visit our community at community.enphase.com. You will be one of the first people to be part of this initiative by Enphase. We urge you to try it out and be among the first people to be part of our Community.
Find your Offline Homeowners
We know how frustrating it can be when a customer calls you for an issue and you find that their Envoys are offline. This prevents you from doing a remote diagnostic of their system, forcing you to roll out your truck.
Avoid this by keeping an eye on your customers’ envoy offline status and proactively connecting with them to get their systems back online so that when a problem arises, you are all set to troubleshoot their systems.
To help you further with this, we have prepared a small guide on how to Monitor your customers’ Envoy not reporting’ status and other maintenance alerts.
A Bookmark of Bookmarks
We learned from installers such as yourselves about the hassles of finding the right information at the right time. Knowing the right thing to do at the right time is vital to keep your customers happy.
To aid you further with this, we have prepared a page with all the information you would need. Organized into logical sections such as Service on the Go, Return and replacement, Maintenance, and Site Set-up allowing you to find exactly what you need at the right place.
Bookmark the Service Shortcuts for Installers page to bring all the service shortcuts you need right at your fingertips.